Check out our FAQs!

Here are some of our frequently asked questions, if you would like to know more please check out our privacy policy here or get in touch! or give us a call on 020 8806 8680 

We roast and ship Monday-Friday, excluding bank holidays. If you opt for standard delivery your order will be delivered by Royal Mail on their 48 Tracked service. You will receive a tracking number and can track your delivery all the way to your door. RM 48 delivers in 2-3 working days normally, and working days for Royal Mail are Monday to Saturday. So if you place an order at 9am on Wednesday, you should normally have it by Saturday. 

If you select next day delivery your order will be despatched with DPD next day service. Working days for DPD are Monday - Friday, so if you were to order on a Saturday you would receive on Tuesday. DPD’s tracking 

We always try to despatch same day if the order is placed before 12, but sometimes there can be delays outside of our control. We will get in touch if these delays are more than a day.

International standard orders may take up to three weeks. International tracked order take less time. International standard is not available for Comandantes.

You absolutely can, just select “local pickup” at checkout. We will then send you a notification when your order is ready to pick up and you can come and get it 9am - 4pm Monday - Friday. Our roastery is located in Upper Clapton, in East London.

About our coffee

The difference between specialty and commodity coffee is not absolutely straightforward. Specialty coffee is defined by the quality of the coffee (above 80, on a 100 point scale). But specialty coffee is much more than that.

Many specialty coffee roasteries form relationships with the farms, washing stations, and co-operatives they buy from, whether they buy directly from farmers or from specialist green coffee companies. Specialty coffee is always of a better quality and farmers are paid far above the commodity price.

Some of our coffees are certified organic, but not necessarily labelled as such because our roastery is not. Specialty coffee growing standards often go above what is needed for organic certification, but not always certified because of the costs involved. 

We don’t necessarily buy “Fairtrade” coffee, instead we buy traceable coffees with ethical buying practices. By selling to the specialty coffee market farmers can earn more than fair trade prices for their coffee.

We currently source our coffees in a variety of ways. We mostly buy from trusted green coffee buyers and importers, who are transparent about their costs and the prices paid to the farmers.

“Washed” or “natural” coffees refers to the processing of the coffee from the small fruit it is on a tree to the dried seed that is ready for shipping. The hard and fast rule is that natural coffees are more fruity and funky, whereas washed coffees are cleaner with lighter bodies — but like all rules, this one is best when broken.